Legal

Rental Agreement

Version 2026-10-21 · NoahWorks LLC dba Rent NW Motors

This Rental Agreement (the "Agreement") is between NoahWorks LLC, doing business as Rent NW Motors ("Company," "we," "us"), and the person who completes a reservation on rentnwmotors.com ("Renter," "you"). You accept this Agreement when you check the acceptance box and pay for a reservation. We record the date, time, and version you accepted, and the confirmation email you receive includes a link to that version.

1. Who may rent and drive

To rent, you must: (a) be at least 21 years old on the pickup date; (b) hold a valid, unexpired driver's license that remains valid through the return date; (c) pay with a credit or debit card in your own name; and (d) complete license verification before pickup. Verification is performed by Stripe Identity: you photograph your physical license and take a selfie, and Stripe confirms the document is genuine and matches you. We receive only the outcome and the name, date of birth, and expiration date on the license.

Only you and any additional driver you added at booking and who has completed the same verification may drive the vehicle. Letting anyone else drive is a breach of this Agreement, voids any Collision Protection, and makes you responsible for all resulting loss.

We may decline or cancel any reservation, with a full refund, if verification fails, if the information you gave doesn't match your license, or if we reasonably believe the rental presents an unacceptable risk. We may also refuse to hand over the vehicle at pickup, without refund, if you appear impaired, cannot present the physical license used for verification, or the card used for booking cannot be authorized for the deposit.

2. Payment, deposit, and your card

Payment. The full rental price, including any add-ons, is charged at booking through Stripe. We never see or store your card number.

Security deposit. At pickup we place an authorization hold on the card you booked with: $250 for the BMW X3, MINI Countryman and Audi Q3, and $400 for the Chevrolet Tahoe, Chevrolet Suburban, Range Rover Sport and Porsche Macan. The amount for your vehicle is shown on its page and in your confirmation. A hold is not a charge; it reduces your available balance until it is released. We release the hold within 3 business days after return, provided the vehicle comes back on time, undamaged, clean, with a full tank, and with no tolls, citations, or other amounts outstanding. Your bank controls how quickly a released hold disappears from your statement (typically 3-10 business days). Holds expire after 7 days; on longer rentals we may release and re-place the hold.

Authorization to charge. By accepting this Agreement you authorize us to charge the card on file, after the rental, for amounts you owe under this Agreement: excess mileage, fuel, late return, cleaning, tolls and citations with the administrative fee, and damage or loss as described in Section 8, up to your responsibility limit. We will itemize every post-trip charge by email before or at the time it's made, and you'll receive a Stripe receipt for each one.

3. Rental period, pickup, and return

The rental period is the dates and times on your confirmation. Pickup and return are at the location on your confirmation (in Phoenix, the PreFlight Airport Parking garage at 44 N 44th St) or the delivery location you selected. We text pickup details the morning of your trip.

Late return. Returns more than 30 minutes after the scheduled time without our prior agreement incur $25 for the first hour and $15 for each additional hour, up to one additional full day's rate per day late. If a late return causes us to fail the next guest, you are also responsible for our direct costs of that failure. Text us if you're running late; we can usually work it out.

Early return. No refund for unused days unless we agree in writing before pickup.

Extensions. Request by text. An extension is only confirmed when we confirm it and the additional days are paid.

4. Mileage

150 miles per rental day are included, pooled across the rental (a 3-day rental includes 450 miles). Miles beyond that are $0.45 per mile, charged after return based on the odometer readings recorded in the condition reports.

5. Fuel

The vehicle is provided with a full tank and must be returned full. If not, we refuel it and charge the fuel cost plus a $30 service fee. If you purchased Prepaid Fuel ($85) you may return the vehicle at any fuel level. Use the fuel grade shown inside the fuel door; damage from wrong fuel is your responsibility.

6. Condition reports

At handover and at return, we (or you, following our texted instructions when handover is contactless) complete a condition report: photos of every side of the vehicle, the interior, the odometer, and the fuel gauge, plus notes of any existing damage. You'll be asked to review and sign the handover report on the spot; we send you a copy. Please photograph the car yourself at pickup too. If you do not participate in the handover report, our report is the agreed starting condition. Damage present at return that is not on the handover report is presumed to have occurred during your rental.

7. Use of the vehicle

You agree to use the vehicle lawfully and carefully, and not to: allow anyone other than a verified driver to drive; drive under the influence of alcohol, cannabis, or any impairing substance; drive outside the United States; use the vehicle for ride-share, delivery, hire, or any commercial purpose; tow or push anything; drive off pavement except on maintained gravel roads to a trailhead or campsite; race, drift, or use the vehicle in any timed event; carry more passengers than seatbelts; transport hazardous materials or contraband; leave the vehicle unlocked or the keys inside; or transfer, sublet, or pledge the vehicle. Smoking or vaping in the vehicle is prohibited ($250 cleaning fee). Pets are allowed only with prior written approval and are subject to a cleaning fee if they leave hair, odor, or damage.

Vehicles may be equipped with GPS or telematics that record location, speed, and mileage during the rental. We use that data to locate the vehicle, verify mileage, and investigate loss or damage.

8. Damage, loss, and your responsibility

You are responsible for loss of or damage to the vehicle during the rental period, regardless of fault, including theft, vandalism, weather, glass, tires, wheels, and interior damage, and including damage caused by any driver you allowed to drive. Your responsibility covers: the reasonable cost of repair (or the vehicle's actual cash value if repair exceeds it), loss of use at the daily rate while the vehicle is out of service (up to 30 days), diminished value on repairs over $2,000, towing, storage, and a $100 claims administration fee. We document damage with photos and provide repair estimates or invoices on request.

Renter Collision Protection (RCP). If you purchased RCP at booking, we waive your responsibility for damage to the vehicle above $500 per incident, provided you complied with this Agreement. RCP is a contractual waiver by Company, not an insurance policy. RCP does not apply to, and you remain fully responsible for: damage occurring during any prohibited use in Section 7; damage caused by an unverified driver; loss of or damage to keys, personal property, or items left in the vehicle; interior damage from smoking, pets, or spills; damage from wrong fuel; or theft where the keys were left in or near the vehicle. RCP never covers injury to any person or damage to any property other than the rental vehicle.

9. Insurance

You are responsible for liability to others (bodily injury and property damage) arising from your use of the vehicle, and for damage to the vehicle as described in Section 8. Company does not provide liability insurance to you. Many personal auto policies and some credit cards extend coverage to rental vehicles, but coverage for rentals from independent companies varies; confirm with your insurer or card issuer before your trip. You represent that you have, or will obtain, coverage that meets the minimum financial-responsibility requirements of the state where you drive. If you have no such coverage, purchase RCP for damage to the vehicle and understand that liability to others remains your responsibility.

10. Accidents, breakdowns, and theft

If there's an accident: make sure everyone is safe, call 911 if anyone is hurt, and get a police report for any collision involving another vehicle, injury, or damage over $1,000. Do not admit fault. Photograph everything. Then text or call us at (484) 401-4675 as soon as it's safe, and in any event within 24 hours. If the vehicle breaks down, is damaged, or shows a warning light, stop driving and contact us; continuing to drive a damaged vehicle makes you responsible for the resulting damage. If the vehicle is stolen, report it to police immediately and notify us. You agree to cooperate fully with us and any insurer, and to provide a written statement within 48 hours of any incident.

11. Tolls, tickets, and impounds

You are responsible for all tolls, parking and traffic citations, camera violations, and impound or towing fees incurred during your rental, plus a $20 administrative fee for each one we must process. If a citation is transferred to you, we'll provide the agency with your name and contact information.

12. Cancellation and refunds

• 48 hours or more before pickup: full refund to your card.
• Less than 48 hours before pickup: 50% refund.
• No-show (not picked up within 4 hours of the scheduled time without contacting us): no refund.
• If we cancel because the vehicle is unavailable for any reason, we'll offer you an equal-or-better vehicle at the same price or a full refund, your choice. If we can't provide the vehicle you booked or an alternative you accept, you get a full refund, no conditions.
• Verification failure for reasons within your control (for example, you're under 21 or the license is expired) is treated as a cancellation by you under the schedule above. If verification cannot be completed for technical reasons, we'll verify in person at pickup instead.

Refunds are issued to the original card and typically appear in 5-10 business days.

13. Personal property

We're not responsible for property left in the vehicle. Check the car before you hand back the keys; we'll do our best to return anything we find, at your cost for shipping.

14. Indemnification and limitation of liability

You agree to indemnify and hold harmless Company and its owner from claims, damages, fines, and costs (including reasonable attorney's fees) arising from your use of the vehicle or your breach of this Agreement. To the fullest extent permitted by law, Company's total liability to you for any claim related to a rental is limited to the amount you paid for that rental, and Company is not liable for indirect or consequential damages such as missed flights or lost income, except where caused by Company's gross negligence or willful misconduct.

15. Governing law and disputes

This Agreement is governed by the laws of the state where your rental begins (Arizona or Montana). Any dispute will be brought in the state or federal courts located in Maricopa County, Arizona for rentals beginning in Arizona, or Missoula County, Montana for rentals beginning in Montana, and you consent to that jurisdiction. Before filing, both of us agree to try to resolve the dispute by a phone call or written exchange for at least 14 days.

16. General

This Agreement, your reservation confirmation, and the Terms of Service are the entire agreement between us for the rental. If any part is unenforceable, the rest still applies. Your electronic acceptance at checkout has the same effect as a signature. We may update this Agreement for future rentals; the version you accepted governs yours.

17. Contact

Questions about this Agreement or an active rental: text or call (484) 401-4675, or email noahworks.noah@gmail.com. NoahWorks LLC, PO Box 61342, Phoenix, AZ 85082.